Good doctors and very helpful staff.
Dr. Cantamessa is the best! Great, compassionate and explains everything she is doing to your pert until you feel happy. Very loving to your pets.
I have been taking my dog to EAGLE ROCK VETERINARY HOSPITAL since we first adopted her almost 4 years ago. The staff is fantastic. It is very easy to get an appointment. The office is spacious and extremely clean. the Doctors and staff thorough and clear with explanations and diagnostics and it's obvious that they know their clients and they love what they do. When we were new and we had a young puppy (first time owners), they took the time to let my kids and I tour the office so we'd see how everything worked. They were very patient about explaining all the steps we'd take, from immunizations, to nutrition to training. Everyone there is approachable and easy to talk to, and it's obvious from the other "patients" and owners I have met that everyone feels very comfortable there. Thankfully our pet has been healthy but I have no doubt that if something serious happened, any of the Doctors would take care of her brilliantly.
My review was accurate. What you did was very very wrong and truly unprofessional. No one asked for your opinion once My two dogs left your practice. After the two dogs had surgery done at valley vet Harley actually recuperated much faster than my other puppy with the said normal lab values- he is a happy healthy dog and in any clinical practice common clinical sense must be applied and resources such as lab values etc should be used if there is any indication of a cause for them. I do not appreciate wasting time or money on unnecessary practice or holding up a necessary surgery that is in the contract I have with the breeder. You have no common sense and are over-diagnosing. I repeat as in my first review that if a person has time and money to waste they would be happy at your facility- meanwhile I believe unless there is a clear need- such as the dog being in pain or clearly sick, resources should be used for a better cause. Case in point- you suggested orthodontia for Harley. He has no need for orthodontia- how ridiculous would that be when there are millions of people in the world who can't even afford to have orthodontia for their children or themselves. I would rather donate that money for a child to have orthodontia than for a dog who is not in pain, can eat his food and is happy to have orthodontia. When I asked another veterinarian for a second opinion they explained that Harley's teeth were actually better than most French bulldogs and that unless he was in pain or had trouble eating I shouldn't worry about orthodontia for a dog. Of course these options should be given to your clients however you pushed all these unnecessary procedures, extractions, X-rays, EKGs on me. You have ego issues clearly- when you called the other veterinarian after I closed my account with your practice and tried to convince him of your point of view. I will be speaking to the board and hopefully they will do an inquiry with how you handle your practice. Your peers must think you are a joke.
The entire staff and Eagle Rock Vet Hospital (ERVH) are honestly some of the kindest, most knowledgeable and professional I have ever met. From the minute you walk in the door to the second you leave, you are in the best possible hands. The women at the reception desk are helpful and responsive, the techs are compassionate and friendly and the doctors are informative and understanding. I primarily see Dr. Miller and Dr. Lewis but have also seen others in the practice. We have been clients for a few years and wouldn't think of changing - they have helped us welcome new members to our family and have held our hands as we have said goodbye. If you need a vet, this is the place to go.
Eagle Rock Veterinary Hospital is a US Veterinary Care based in West Orange, New Jersey. Eagle Rock Veterinary Hospital is located at 612 Eagle Rock Ave, West Orange, NJ 07052, USA.
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